Terms of service

**Last updated: 8/11/2026**

These Terms govern purchases from HeelSaver. By placing an order, the customer agrees to the product description, displayed price, selected variants, shipping terms, return policy, privacy policy, and these Terms. Mandatory rights remain unaffected.

**Product purpose and use.** HeelSaver is sold as a footwear comfort product, not as a medical device or a product intended to diagnose, treat, cure, or prevent disease. Product information does not replace advice from a qualified health professional. Use only in a closed-back shoe with sufficient room. Test indoors and discontinue use if the cushion shifts, changes stability, causes numbness, increases discomfort, causes skin irritation, or otherwise feels unsafe. Keep away from children and pets where the item could present a choking or misuse hazard.

**Orders.** An order is an offer to purchase. We may accept or reject it for lawful reasons including availability, payment authorization, fraud screening, shipping restrictions, obvious price errors, or compliance concerns. If we cancel after payment, we issue the required refund.

**Price and payment.** Prices are displayed in USD unless checkout shows another currency. The checkout total controls and identifies item price, discounts, shipping, tax, and other charges. When a former price is shown, it must reflect a documented bona fide price used in good faith and the displayed pack total must match the selected quantity. The current draft uses a merchant-provided former price of $50 per pair, multiplied by pack quantity; do not publish it until the price-history gate is closed. No subscription or recurring charge is included.

**Product appearance.** Display settings can affect color. Minor nonmaterial color or finish variation may occur, but the delivered product must match the listing in all material respects. AI-assisted product visuals are reviewed against the final sample before publication and are not performance evidence.

**Delivery, returns, and refunds.** The Shipping Policy and Returns & Refunds Policy are incorporated into these Terms. They do not limit nonwaivable legal rights.

**Payment disputes.** Contact support before filing a payment dispute when practical so we have an opportunity to investigate and provide a lawful remedy. This request does not waive any right to contact a bank, card issuer, regulator, or court. If a dispute is filed, we may provide the payment provider or issuing bank with relevant order records, checkout details, delivery evidence, the purchase-time product listing and policies, refund records, and customer communications. We do not promise that terms alone determine a dispute outcome; the payment provider or issuing bank makes that decision. Shopify recommends clear product descriptions, proactive shipping communication, tracking, purchase-time listings, policy records, and customer communications as evidence; see [Shopify chargeback guidance](https://help.shopify.com/en/manual/payments/chargebacks/chargeback-process).

**Acceptable use and communications.** Customers must not knowingly provide false order, identity, payment, address, return, or dispute information. We may preserve and disclose records when reasonably necessary to process an order, prevent fraud, respond to a dispute, comply with law, or protect legal rights, subject to the Privacy Policy.

**Liability.** [INSERT A JURISDICTION-APPROPRIATE LIMITATION REVIEWED BY COUNSEL.] Nothing excludes liability or remedies that cannot lawfully be excluded, including consumer guarantees or liability for fraud, intentional misconduct, or other protected matters.

**Governing law and disputes.**  These Terms do not deprive a consumer of mandatory protections in the consumer's place of residence.

**Contact.** support@heelsaver.store